What can you do on a Sunday? Well, I read a whitepaper on compliance training from the well-known eLearning Guild (you’re aiming to transform compliance training, or you’re not ?). I agree with suggestions to make compliance training more engaging, but I am missing essential points. Here we go.
My main criticism is that the concept of risk is not mentioned once (did I miss it?). For proper compliance training, one must very well understand the risk for non-compliance. Compliance training is there to mitigate risks, despite having checks & balances in procedures .
Okay, there is a relation between compliance and people’s behaviors. Typically, human errors provoke non-compliance. So, you just need to drive the right behaviors ? Well, even if people demonstrate the prescribed behaviors, the quality system can still be flawed.
Then, there is scale. Too often, compliance training is seen as the annual safety or anti-harassment training. In high-risk industries (eg pharm, aviation) people undergo +50 compliance courses per year. No one wants 50 engaging compliance games.
Also, let’s stop framing compliance training as coming from HR or Learning & Development. Compliance training in high-risk industries is rather driven outside HR or L&D than within. In my case (pharm), quality & compliance is in the driving seat.
At some point, I will need to share all my thoughts a bit broader. Stay tuned.
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